Established in 1979, our company has grown into a full service, independent insurance and financial services firm. Licensed in MD, DE, VA, DC & PA. Landmark Insurance & Financial Group serves the insurance needs of individuals, families, non-profits, municipalities and businesses throughout the mid-Atlantic region.
Landmark is committed to the highest ethical and business practice standards. Our team has a history of leadership in our industry, the business community and the area we serve.
Jill has been helping her clients in pursuit of a successful, financial future since 1994. Jill holds a Life & Health, as well as, a Property & Casualty license. She received her Bachelor’s degree in Finance from the University of Delaware and obtained her MBA from University of Maryland, College Park. Jill is Past President of the Somerset County Historical Society and a member of several local Chambers.
Jill is an E.L.P. (Endorsed Local Provider) for Health Insurance and Property & Casualty Insurance by nationally syndicated host Dave Ramsey. Dave only endorses advisors who have the “heart of a teacher” and holds his E.L.P.s to high standards which are constantly monitored.
She is also a Registered Investment Advisor offering Investments and Advisory services through Lincoln Financial Securities, Member SIPC. Jill lives in Princess Anne with her husband, Rich Ziolkowski, and their three children, Joey, Sarah and Luke.
Vice President and Personal Lines Senior Agent
Heather joined Landmark in 2000, working as a part-time file clerk for the daily insurance transactions. In 2002, she became a full-time as Customer Service Representative in the Personal Lines Department. Since 2006, Heather has held her Property & Casualty License, was promoted to Personal Lines Manager in 2011 and Vice President in 2014. Heather lives in Crisfield with her two sons, James and Noah.
Vice President and Commercial Lines Producer
Prior to joining Landmark, Ryan worked as a Merchant Marine Mate and Captain. Ryan received his 100 ton Captain’s license in 2005, working in the commercial ferry and then the yacht industry for over 10 years. His career took him to Fort Lauderdale, Florida during the winter and the Northeast during warmer months. He left this career and joined the family business in 2013.
Ryan is responsible for promoting Landmark and educating potential clients regarding the numerous lines of insurance offered. He was promoted to Vice President in 2014. Ryan is active in several area Chambers of Commerce and participates in a multitude of networking events. Ryan received his Property & Casualty license in 2013 and has attended the Hartford School of Insurance.
Paulette Arnsparger comes to the Landmark team with 25 years of experience in the insurance industry. She obtained her Bachelor’s Degree from The University of Tampa. Paulette began her insurance career as a Life and Health agent and earned her LUTCF designation before adding Property and Casualty to her resume. Paulette actually joined Landmark originally in 2005 and then had her own agency for a period of 10 years cultivating many loyal clients along the way. Paulette has a passion for sales, having qualified for numerous awards over the years and that makes her a great fit as our sales manager. In her spare time, Paulette enjoys traveling and watching her family grow to now four generations – spending time with them every chance she gets is her joy.
Director of Agency Relations and Personal Lines Manager
Laura comes to Landmark with a wealth of experience. She holds licenses in both Property & Casualty and Life & Health. Laura’s experience in the insurance industry includes 12 years as the Property & Casualty insurance instructor for Wor-Wic Community College. Over the years she has been involved heavily in customer service as well as policyholder sales for Property, Casualty, Life and Health but her favorite part is the customer interaction and the rewards that come from a job well done.
Laura is very involved in her community and though her extracurricular endeavors take her through the tri-county area and beyond, she is definitely involved in all things Pocomoke. As an active member of Salem United Methodist Church – having served on the board of trustees, serving on the board of directors of The MarVa Theater and Performing Arts Center, and serving on the executive committee for The South Worcester Relay for Life, she stays very busy and is always on the move. Her volunteerism efforts earned her the title of Worcester County GEM by the Worcester County Commission on Women in 2014.
An Eastern Shore native, Laura lives in Pocomoke with her husband Bruce. They have two children and two young grandsons that are the apple of her eye.
Suzy, a lifelong Somerset County resident, comes to Landmark with extensive office and accounting experience. She managed the office and properties for both Salisbury Housing and Wilson Landing Mobile Homes. In addition, Suzy performed accounting duties at Sharp Water and Wilson Landing.
Prior to joining Landmark Insurance & Financial Group, Colleen was UnitedHealthcare’s Small Business Account Manager for the Maryland Eastern Shore and Delaware. Her responsibilities included new business for groups with 1 to 99 eligible employees and renewals for groups with 51 – 99 eligible employees. Colleen’s experience includes Benefits Manager for Peninsula Regional Medical Center in Salisbury, Maryland and Benefits Specialist for the Metropolitan Washington Airports Authority in Washington, D.C.
She received her B.S in Behavioral Science from the University of Maryland, University College. In addition, Colleen obtained her Certified Employee Benefits Specialist designation from the International Foundation of Employee Benefits Plans and Wharton School of Business. She is a Board Member for the Eastern Shore Association of Health Underwriters (ESAHU) and a current Board Member for the Eastern Shore Society for Human Resource Management (ESSHRM). Colleen is a licensed Life and Health insurance agent.
Life & Health Insurance Agent
Janet joined Landmark with over 25 years of professional sales experience, including 10 years as a licensed Maryland Realtor. Understanding the customer’s wants and needs is Janet’s top priority by ensuring that the client makes the best informed decision. She assists Jill Hall in serving as Dave Ramsey’s Endorsed Local Provider for health insurance. Janet specializes in individual life and health products, including Medicare supplement and prescription coverage. She is a committed member of her local church where she serves on the Worship Team. She is a licensed Life & Health Agent in Maryland, Delaware, Virginia and Pennsylvania.
Carey came to Landmark with over 10+ experience in Voluntary Worksite Benefits. She is an expert in coordinating worksite benefits with clients existing programs. Carey’s knowledge and skills assists employees in building a financial safety net for them and their families. She is a licensed Health Agent in Maryland, Delaware, Virginia and Florida.
Carey lives in Parsonsburg with her husband of 20+ years. Their daughter is currently serving our country in the Navy. She loves being involved in our community, with her pet project of the March of Dimes. Carey is a member of AMSA and has been the associate director, as well as, director. Carey and her husband love spending time outdoors – camping, fishing, traveling and riding motorcycles.
Life & Health
Trudi comes to Landmark from a local investment firm. As their senior Relationship Manager, she was responsible for providing support and customer service to the firm’s clients. Trudi has over 15 years of experience in the insurance and finance industry, with over 30 years of customer service experience. Trudi loves providing excellent service to our clients, as well as, meeting new prospects. She has been a member of several different Chambers of Commerce as well as the Eastern Shore Society for Human Resource Management.
Commercial Lines Customer Service
Kara comes to Landmark with over 8 years of customer service and hospitality experience. She is a native of the Eastern Shore and raised in Pocomoke. When not working at Landmark, Kara spends her free time on the water or with family and friends.
Heather Comer McClenahan
Life & Health
Heather joined our team in November 2016. She has a Bachelor of Arts in Business and Academic Writing from Salisbury University and a Graduate Degree in Education and is a licensed Life and Health Specialist. Heather comes to us with a different but valuable type of customer service experience having worked in the Wicomico County School System for five years as an Instructional Assistant and Kindergarten Teacher. Heather is our new Account Manager in the Individual Life and Health Department.
Commercial Lines Manager
Karen began her career in insurance in 1992. She is a licensed Property & Casualty agent in Maryland and Delaware. While working at Tri-State General Insurance, Karen specialized in commercial auto and transportation insurance. Karen attended Wor-Wic Technical Community College studying Law Enforcement. She is an accomplished artist and resides in Salisbury with her husband.
Personal Lines Agent
Erika comes to Landmark with over 6 years of customer service experience. During her tenure at Verizon Wireless, Erika prided herself on ensuring customers were educated on their options and assisted them in making the best choices based on their needs and budget. She is a Maryland licensed Property and Casualty agent and resides in Fruitland with her son and enjoys meeting new people.
Personal Lines Customer Service
Shalina joined Landmark with over 10 years’ experience in caregiving and hospitality, providing Landmark’s clients with exceptional empathy and service. She enjoys meeting new people and finding solutions for our clients. Shalina resides in Crisfield with her husband, Joey and their two children.